Concierge security West MidlandsConcierge security that welcomes your visitors and still knows how to handle trouble.
Reception security guards and concierge officers for offices, residential blocks, hotels, colleges and public buildings in Birmingham and across the West Midlands. Smart, friendly and SIA licensed.
SIA Approved Contractor
Officers vetted to BS 7858
24 hour control room
Prefer to talk? 0845 388 0348, answered 24 hours a day.
Accredited for concierge security
The challenge
What actually goes wrong
The front desk is where your building is first judged. A concierge officer needs to greet people properly, handle deliveries, deal with contractors and answer questions. They also need to spot the person who should not be there and stop them without causing a scene.
We pick officers for reception roles who are good with people, then train them on your building, your visitor system and your procedures. They keep the logs, run the access control and know exactly who to call when something goes wrong.
Tailgating
People following staff through doors and barriers get into areas they should never reach.
Unchecked visitors and contractors
Without a proper sign in, you do not know who is in the building in a fire or after a theft.
Aggressive visitors
Reception staff without security training are left to deal with angry or threatening people.
Poor first impressions
An unhelpful or scruffy front desk reflects on everyone who works in the building.
What we deliver
How we cover it, layer by layer
Every element is planned around your site and changes as your needs change.
Reception and front desk
Greeting visitors, signing them in, issuing passes and calling their hosts.
Access control
Running turnstiles, barriers and door systems, and stopping anyone who should not pass.
Deliveries and post
Accepting and logging deliveries and parcels, and managing couriers.
Contractor management
Checking contractors in, confirming permits and making sure they leave when the job is done.
Building patrols
Patrols of floors, car parks and fire exits at set times, logged for your facilities team.
Emergency procedures
Fire roll calls, evacuation support and first response until the emergency services arrive.
Watch
See how KBG works on site
A one minute film on how we plan, run and report on security for sites like yours, from the first site walk to the morning report.
Cannot see your question? Call us on 0845 388 0348, any time of day.
What is concierge security?
Concierge security combines a front of house welcome with a security role. The officer greets visitors, manages the front desk and controls access, and is trained and licensed to deal with problems.
Are your reception security guards SIA licensed?
Yes. Every officer is SIA licensed and vetted to BS 7858, and we train them on your visitor and access systems before they start.
Can concierge officers work in residential blocks?
Yes. We provide concierge officers for apartment blocks and residential developments, handling visitors, deliveries and contractors.
What do your officers wear on reception?
Usually a suit or smart corporate uniform, agreed with you so they fit the building.
Can you cover holidays and sickness for our in house reception team?
Yes. We can provide trained cover for absences as well as full time contracts.
